Recently I had new sets of windows installed by your company. They replaced old leaking windows with new larger panes that have made a wonderful improvement to our view. I felt I should comment on your service because a significant problem was found with some of the windows just prior to installation. Sometimes mistakes happen, we are all human, but this is when the customer service of a business is really tested. You responded wonderfully and within a few days the problem was resolved to my complete satisfaction. It's your response that means I can confidently recommend your business to others.